Refund policy

REFUND POLICY

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund on the order. We reserve the right to deny returns for any reason we deem sufficient. Autoflex, Freeflex and shafts prepared to fairway wood length or cut short by customer request will not be eligible for return. 

To be eligible for a return, your item must be in the same condition that you received it. Having these shafts assembled, packed and shipped comes at a cost to us. As such, a 15% restocking fee will be applied to returns due to buyers remorse and other reasons beyond our control. Shipping costs are non-refundable. 

Refunds (if applicable)
If you would like to return an item you have received please contact us at info@golfshaftwarehouse.com so we can provide RA number and return information in order to expedite the process. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within a 3-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@golfshaftwarehouse.com. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. However, if you need to exchange the shaft you purchased for a different model, weight or flex we are happy to accommodate within the provided timeframe. If you have received a damaged item or would like to exchange the item you purchased, please contact us at info@golfshaftwarehouse.com  

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.